Refund and Returns Policy

Refund & Returns Policy

Luzlane Store

At Luzlane Store, we want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

You have 7–14 days from the date of delivery to request a return. To be eligible for a return:

The item must be unused, unworn, and in the same condition you received it
It must be in the original packaging
Proof of purchase (receipt or order confirmation) is required

Items that do not meet these conditions may not be accepted for return.

The following items cannot be returned:

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider

We only replace items if they are:

If you need an exchange, please contact us with details and photos (if applicable).

Customers are responsible for return shipping costs, unless the item was defective or incorrect
Shipping costs are non-refundable
We recommend using a trackable shipping service, as we are not responsible for lost returns